With mobility creating endless opportunities to grow and expand business, insurers are now looking for extending this technology beyond the primary users—agents and policyholders. Companies are now looking forward to introducing mobile insurance apps targeted at every aspect of business, the latest being for the claims adjusters.
Empowering the adjusters with mobility apps has been a hot topic of discussion at insurance industry events this year. While policyholders remain the target consumer for most of the newly developed apps, carriers are also seen creating tools for their employees in the field. For instance, the software provider companies like StoneRiver and EIS Group Inc. are developing adjuster-focused claims apps.
The company StoneRiver is prioritizing the offline functions such as enabling adjusters to capture pictures and videos in the field then send them when Internet connectivity is available. While the app can be used in any situation, the goal is to ease the data entry process and provide a higher level of service to affected policyholders in case of a claim. StoneRiver also has a consumer offering in development. It works with clients to design each app according to the persona of its user.
EIS Group Inc. also highlighted its focus on adjuster tools with its Mobile Field Adjuster App, an extension of its EIS Suite. The app is designed to improve productivity and automate the claims process by helping adjusters manage and receive tasks, send automated reports, and attach photos, videos, voice notes and other documents.
This article published by Insurance & Technology, examines how mobile insurance apps is gradually becoming a full-fledged domain in itself.