IT as a game-changer, the USAA story

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What are your biggest challenges as the CIO? While budgets, vendor management, licensing costs, and manpower are some of the common concerns, for Greg Schwartz, the CIO at United Services Automobile Association (USAA), project-prioritization and speedy execution are the key challenges. Considering that his company also has to battle with external factors such as changing regulatory environment and economic uncertainties besides competition, the innovative use of technology is a vital part of his responsibility as IT leader.

In this interview, published by ComputerWorld, Schwartz talks about how new technologies like mobility, social, and BI are transforming the way USAA conducts its business and engages with customers.

Read the full interview.

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