Monthly Archives: July 2014

Create efficient insurance contact centers: How to

As more consumers opt for multiple communication channels, it’s essential for insurance contact centers to be ready to handle a diversified traffic.

Battle insurance commoditization through product differentiation

Insurance commoditization is the biggest challenge of industry players today. Explore how insurers can fight it with the help of product differentiation.

Demographic shifts pose fresh challenges for insurers

The demographic shifts are posing fresh challenges for the personal lines insurers, forcing them re-look at their products and go-to-market strategies.

Insurance agency satisfaction survey: Why do channels dump carriers?

Why do channels switch their carriers? This insurance agency satisfaction survey by Channel Harvest Research examines agent-carrier relationship in-depth.